At Rational Technologies, we strive to provide the highest quality products and services to our customers. We understand that satisfaction with your purchase is important, and we offer a limited guarantee and warranty to ensure your confidence in our products and services.
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Please note that all sales are final. We do not offer refunds on any products or services. However, to ensure customer satisfaction, we provide the following limited guarantee and warranty:
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Products
– All new products purchased from Rational Technologies come with a limited guarantee against defects in materials and workmanship for a period of 30 days from the date of purchase.
– If a product is found to be defective within this period, we will repair or replace it at no additional cost.
Services
– Our services are guaranteed to be performed with the highest standards of quality and professionalism. If there is an issue with a service provided, please contact us within 7 days of the service date. We will make every effort to correct the problem at no additional cost.
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Laptops and Desktops
– New laptops and desktops come with a manufacturer’s warranty, which typically covers defects in materials and workmanship for one year from the date of purchase. Please refer to the specific warranty terms provided by the manufacturer.
– For refurbished laptops and desktops, Rational Technologies offers a 90-day warranty from the date of purchase.
Printers and Networking Equipment
– New printers and networking equipment come with a manufacturer’s warranty, which usually covers defects in materials and workmanship for one year from the date of purchase. Specific terms can be found in the manufacturer’s warranty documentation.
– For any issues arising within the warranty period, we will facilitate repairs or replacements as per the manufacturer’s guidelines.
CCTV Systems
– CCTV systems purchased from Rational Technologies come with a one-year warranty covering defects in materials and workmanship. This includes the camera units, recording devices, and associated hardware.
– Warranty claims must be reported within the warranty period, and we will repair or replace the defective components at no additional cost.
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The limited guarantee and warranty do not cover:
– Damage caused by misuse, abuse, or improper installation.
– Products that have been altered or repaired by unauthorized personnel.
– Consumable parts such as printer cartridges (excluding those refilled by Rational Technologies within the specified period).
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To make a warranty claim, please follow these steps:
1. Contact our customer service team at +919000261333 with your purchase details and a description of the issue.
2. Provide any necessary documentation or proof of purchase.
3. Our team will assess the claim and provide instructions for returning the product or scheduling a service.
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If you have any questions about our refund policy, guarantee, or warranty, please do not hesitate to contact us at:
Phone: +919000261333
Email: info@rationaltechnologies.in
Address: H.NO.4, 48, opp. Rajadhani Theatre Lane, Ravi Residency, 3RD GATE LANE, Dilsukhnagar, Hyderabad, Telangana 500060
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Thank you for choosing Rational Technologies. We are committed to ensuring your satisfaction with our products and services.
